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Department of Irrigation and Drainage
Ministry of Environment and Water
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Information Management Division


To improve JPS efficiency and effectiveness in administration and information management  through the innovative use of information technology.


1. ICT planning in JPS and management of ICT Division

  • Development of Divisional and ICT Strategic Plan

  • Secretariat for various ICT steering committees

  • Procurement management of hardware, software and ICT services

  • Enculturation of ICT in JPS through training, quality programs etc.

  • Compliance to ICT procedures and circulars.

  • Management of divisional administration and finance / expenditure.

2. Management of ICT operations and technical support

  • Data Centre and server management

  • System and Database administration

  • Management of e-mail system

  • Network management

  • ICT security management

  • Technical support and helpdesk

  • Hardware and software inventory management

3. Development and maintainance of application systems

  • Development and maintainance of application systems (inhouse and outsource)

  • Application Systems roll out to states/ divisions offices

  • Development and maintenance of JPS Website and Intranet

  • Development of presentation software and Multimedia.

  • Support the implementation of Electronic Government Systems.

Client Charter

  • Servicing efficient and fair ICT's service to information technology customer

  • Prepare and maintain application system as implementation schedule agreed

  • Ensure infrastructure and ICT information be always at levels 100% safe.

  • Ensure ICT service always operate with at least 95% uptime.

  • Giving response to technical complaint through help desk within one day

  • Process applications ICT's projects to get approval in Jawatankuasa Pemandu ICT within 3 months at Department level.

  • Manage turnover technical assessment ICT equipment  not exceeding 3 month to process tender and not exceeding 1 month to process quotation.

  • Ensure main webpage and infoportal always up-to-date.

  • Provide ICT consultation service in 2 days from demand accepted.

  • Civilizing ICT in DID's with study need and suggest suitable trainings according to need.

Organisational Chart


*Click to enlarge the image.

Last Updated 2018-01-22 16:35:49 by Maziana binti Mustafa

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