Objectives
To improve JPS efficiency and effectiveness in administration and information management through the innovative use of information technology.
Functions
1. ICT planning in JPS and management of ICT Division
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Development of Divisional and ICT Strategic Plan
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Secretariat for various ICT steering committees
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Procurement management of hardware, software and ICT services
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Enculturation of ICT in JPS through training, quality programs etc.
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Compliance to ICT procedures and circulars.
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Management of divisional administration and finance / expenditure.
2. Management of ICT operations and technical support
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Data Centre and server management
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System and Database administration
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Management of e-mail system
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Network management
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ICT security management
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Technical support and helpdesk
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Hardware and software inventory management
3. Development and maintainance of application systems
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Development and maintainance of application systems (inhouse and outsource)
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Application Systems roll out to states/ divisions offices
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Development and maintenance of JPS Website and Intranet
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Development of presentation software and Multimedia.
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Support the implementation of Electronic Government Systems.
Client Charter
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Servicing efficient and fair ICT's service to information technology customer
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Prepare and maintain application system as implementation schedule agreed
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Ensure infrastructure and ICT information be always at levels 100% safe.
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Ensure ICT service always operate with at least 95% uptime.
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Giving response to technical complaint through help desk within one day
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Process applications ICT's projects to get approval in Jawatankuasa Pemandu ICT within 3 months at Department level.
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Manage turnover technical assessment ICT equipment not exceeding 3 month to process tender and not exceeding 1 month to process quotation.
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Ensure main webpage and infoportal always up-to-date.
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Provide ICT consultation service in 2 days from demand accepted.
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Civilizing ICT in DID's with study need and suggest suitable trainings according to need.
Organisational Chart
*Click to enlarge the image.
Last Updated 2018-01-22 16:35:49 by Maziana binti Mustafa