Objectives

To improve JPS efficiency and effectiveness in administration and information management  through the innovative use of information technology.

Functions

1. ICT planning in JPS and management of ICT Division

• Development of Divisional and ICT Strategic Plan

• Secretariat for various ICT steering committees

• Procurement management of hardware, software and ICT services

• Enculturation of ICT in JPS through training, quality programs etc.

• Compliance to ICT procedures and circulars.

• Management of divisional administration and finance / expenditure.

2. Management of ICT operations and technical support

• Data Centre and server management

• System and Database administration

• Management of e-mail system

• Network management

• ICT security management

• Technical support and helpdesk

• Hardware and software inventory management

3. Development and maintainance of application systems

• Development and maintainance of application systems (inhouse and outsource)

• Application Systems roll out to states/ divisions offices

• Development and maintenance of JPS Website and Intranet

• Development of presentation software and Multimedia.

• Support the implementation of Electronic Government Systems.

Client Charter

• Servicing efficient and fair ICT's service to information technology customer

• Prepare and maintain application system as implementation schedule agreed

• Ensure infrastructure and ICT information be always at levels 100% safe.

• Ensure ICT service always operate with at least 95% uptime.

• Giving response to technical complaint through help desk within one day

• Process applications ICT's projects to get approval in Jawatankuasa Pemandu ICT within 3 months at Department level.

• Manage turnover technical assessment ICT equipment  not exceeding 3 month to process tender and not exceeding 1 month to process quotation.

• Ensure main webpage and infoportal always up-to-date.

• Provide ICT consultation service in 2 days from demand accepted.

• Civilizing ICT in DID's with study need and suggest suitable trainings according to need.

Organisational Chart

*Click to enlarge the image.