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Client Charter Achievement 2017

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Client Charter Achievement of the Department of Irrigation and Drainage (Until end of Mac 2017)

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame / Client Charter Standard

Total Number Of Service Given
(Monthly)

Numbers Of Compliance To Standard

% Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

%
Percentage On Non-Compliance To Standard

 

1.

 

Provide initial feedback on any public complaints and enquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage within two (2) working days and to provide feedback on method of solutions within fifteen (15) working days.

 

86

 

100

 

0

 

0

 

86

 

2.

 

Provide forecasts and warning dissemination for monsoon flood in 6 hours lead time via PublicInfobanjir website for rivers with flood forecast model.

 

0

 

0

 

0

 

0

 

0

 

3.

 

Provide technical review for complete application of EIA, land development and reclamation for residential, industrial, commercial and agricultural sectors within one (1) month.

 

 

 

 

 

 

 

a. BPB

0

0

0

0

0

b. BPLS

7

88

1

12

8

c. BPZP

2

40

3

60

5

d. BPSAH

0

0

0

0

0

e. BSMA

0

0

0

0

0

4.

Supply the followings information within seven (7) working days

 

 

 

 

 

 

a. Hydrological Data

0

0

0

0

0

 

b. Hazard Map/ Flood Map

0

0

0

0

0

 

c. River Basins Data

0

0

0

0

0

 

d. GIS Data

0

0

0

0

0

 

e. Coastal Zone Data

0

0

0

0

0

5.

Ensure viability of access to JPS portal at 95%.

 

98.42

100

0

0

98.42

 

Monthly Client Charter Achievement

 

Client Charter 1

Client Charter 2

Client Charter 3

Client Charter 4

Client Charter 5

 

 

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