JPS Logo

Client Charter

Attention: open in a new window. PDFPrintE-mail

We provide professional and quality services in planning, design and implementation of programs related to water resources and hydrology, flood, river, coastal and drainage management using the integrated river basin management (IRBM) approach. Our services are based upon best engineering practices with regards to environmental, economy and social sustainability.


We pledge to:


1. Provide initial feedback on any public complaints and enquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage within two (2) working days and to provide feedback on method of solutions within fifteen (15) working days.


2. Provide forecasts and warning dissemination for monsoon flood in 6 hours lead time via PublicInfobanjir website for rivers with flood forecast model.


3. Provide technical review for complete application of EIA, land development and reclamation for residential, industrial, commercial and agricultural sectors within one (1) month.


4. Supply the followings information within seven (7) working days;

a)         Hydrological Data

b)         Hazard Map/ Flood Map

c)         River Basins Data

d)         GIS Data

e)         Coastal Zone Data

5.Ensure viability of access to JPS portal at 95%.