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Client Charter Achievement 2017

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Client Charter Achievement of the Department of Irrigation and Drainage (Until end of Januari 2017)

 

Obligation Compliance to time frame/client charter standard Non-compliance to time frame / client charter standard Total number of service given
Numbers of compliance to standard Percentage of compliance to standard Numbers of non-compliance to standard Percentage on non-compliance to standard
1. Respond to any public complaints received through JPS Careline 1-300-80-1010 pertaining to problems related to flooding, river, coastal area and urban drainage in two (2) working days.

complaints

% complaints

%

complaints

2. Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

nos. of bills


nos. of bills % bills
3. Supply hydrological data and information in not more than fourteen (14) working days. applications %

applications

% applications
4. Provide technical advice / feedback in not more than four (4) weeks:- applications %

applications

% applications
i. Flood Management applications % applications % applications
ii. River applications % applications % applications
iii. Coastal applications % applications % applications
iv. Water Resouces Management and Hydrology applications % applications % applications
v. Stormwater Management applications

%

applications
% applications

 

Monthly Client Charter Achievement

 

Client Charter 1

Client Charter 2

Client Charter 3

Client Charter 4

Client Charter 5

 

 

Client Charter Achievement for Jan 2015 - Dec 2016

Client Charter Achievement for Jan 2015 - Dec 2015

Client Charter Achievement for Jan 2014 - Dec 2014

Client Charter Achievement for Jan 2013 - Dec 2013

Client Charter Achievement for Jan 2012 - Dec 2012

Client Charter Achievement for Jan 2011 - Dec 2011