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Information Management Division

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To improve JPS efficiency and effectiveness in administration and information management  through the innovative use of information technology.



1. ICT planning in JPS and management of ICT Division

  • Development of  Divisional and ICT Strategic Plan

  • Secretariat for various ICT steering committees

  • Procurement management of hardware, software and ICT services

  • Enculturation of ICT in JPS through training, quality programs etc.

  • Compliance to ICT procedures and circulars.

  • Management of divisional administration and finance / expenditure.

2. Management of ICT operations and technical support

  • Data Centre and server management

  • System and Database administration

  • Management of e-mail system

  • Network management

  • ICT security management

  • Technical support and helpdesk

  • Hardware and software inventory management

3. Development and maintainance of application systems

  • Development and maintainance of application systems (inhouse and outsource)

  • Application Systems roll out to states/ divisions offices

  • Development and maintenance of JPS Website and Intranet

  • Development of presentation software and Multimedia.

  • Support the implementation of Electronic Government Systems.

Client Charter


  • Servicing efficient and fair ICT's service to information technology customer

  • Prepare and maintain application system as implementation schedule agreed

  • Ensure infrastructure and ICT information be always at levels 100% safe.

  • Ensure ICT service always operate with at least 95% uptime.

  • Giving response to technical complaint through help desk within one day

  • Process applications ICT's projects to get approval in Jawatankuasa Pemandu ICT within 3 months at Department level.

  • Manage turnover technical assessment ICT equipment  not exceeding 3 month to process tender and not exceeding 1 month to process quotation.

  • Ensure main webpage and infoportal always up-to-date.

  • Provide ICT consultation service in 2 days from demand accepted.

  • Civilizing ICT in DID's with study need and suggest suitable trainings according to need.

Organisational Chart


IT division
*Click to enlarge the image.